How to turn your Cost Centre into an Enterprise Asset

In this article for the Economic Times HR World, I share the biggest challenges of Captives especially BPOs, GICs and GCCs, primarily around Talent and Organizational Culture and what they should do to turn their Cost Centre in to an Enterprise Asset!

https://hr.economictimes.indiatimes.com/news/hrtech/organization-development/how-to-turn-your-cost-centre-into-an-enterprise-asset/83532110